The Challenge
Esato Hotel is a small, independent property competing against larger chains for the same guests. They had no direct booking website, relied entirely on walk-ins and a single OTA, and had no way to track repeat guests or build loyalty.
The Solution
Biodux set up a lightweight PMS and Direct Booking Engine tailored to a smaller property, along with a simple guest CRM to track repeat visitors. The property was also connected to two additional OTA channels for wider distribution.
The Results
- ✓Direct bookings doubled within 5 months
- ✓Repeat guest rate increased by 24%
- ✓Onboarded and synced across 3 OTA channels in under a week
- ✓No more double-booked rooms during peak weekends
- ✓Front desk check-in time cut in half
“As a small guest house, we never thought we could afford technology like this. Biodux made it simple and affordable, and now we compete on equal footing.”
Mrs. Ifeoma Chukwu
Owner
