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ResortCalabar, Cross River State
Golf View Suites & Conference Centre
+30% occupancy
The Challenge
As a property with rooms, event halls, and a conference centre spread across a large site, Golf View struggled to coordinate operations between departments. Guest and event requests fell through the cracks, and management had no consolidated view of property performance.
The Solution
Biodux implemented its full PMS with departmental modules for housekeeping, maintenance, and events. A guest messaging system was deployed so guests could make requests via WhatsApp. Management received a unified dashboard covering all property operations.
The Results
- ✓30% improvement in occupancy within the first year
- ✓Guest satisfaction scores improved from 7.4 to 9.0 out of 10
- ✓Average response time to guest requests reduced from 40 to 9 minutes
- ✓Housekeeping efficiency improved by 30%
- ✓Conference and events revenue increased by 19%
“For a property as complex as ours, having everything in one system is transformational. Our guests notice the difference immediately.”
Dr. Bassey Effiong
General Manager
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